Refund policy
Monthly & Annual Students:
You may cancel your membership at any time through your online student portal. Students are responsible for managing their membership and submitting cancellation requests according to the cancellation instructions provided by KoreanLearnin.
Please note that once you have been billed for the month (or year, for annual plans), refunds are not possible. If you'd no longer like to enroll, to avoid being billed again, please be sure to cancel before your next billing date.
When you cancel, you will continue to have access to the community for the remainder of the period you have already paid for. You may not remain in the community after this period has ended.
Your subscription includes access to the textbook, community, and our other learning softwares (in addition to class). Therefore, we cannot offer refunds simply because you have not attended class for the month (or year). If you'd no longer like to enroll, to avoid being billed, please be sure to cancel before your next billing date.
Failure to attend continuing classes does not automatically cancel a membership. Failure to use a membership does not qualify the student for a refund, credit, prorated adjustment, or retroactive cancellation.
If you have an annual subscription, you may cancel at any time, but prorated refunds are not possible. You may remain in the community for the remainder of the year. Please note that once you have been billed for the year, refunds are not possible; please be sure to cancel before your next billing date.
Absolute Beginner and Novice 6 Week Students:
Enrollment in the 6 week program is a one-time commitment and will not renew automatically, unless you choose to transition into a monthly program.
If the scheduled time of your 6-week program does not work for you, KoreanLearnin may arrange a one-time transfer to another 6-week session of the same level at no additional cost, as long as the scheduling issue is communicated within the first 2 scheduled classes. For more information, please see our Transfer Policy by clicking HERE.
Please note: All 6-week program purchases are final. Refunds are not available under any circumstances. Partial refunds, credits, or prorated adjustments are not provided for missed or unattended classes. Once enrolled, your purchase reserves your spot in the full 6-week program, regardless of attendance.
If a scheduled class is held as planned, the class counts as one completed week of the program, even if one student, multiple students, or all enrolled students do not attend. For more information, please see our Class Policy by clicking HERE.
If you selected a payment plan, it is important to understand that payment plans are installment agreements, not subscriptions. As such, they cannot be canceled mid-payment and are not eligible for refunds. All remaining payments must be completed in full, regardless of attendance, participation, transfer requests, or continued use of the program.
Textbook purchases:
Purchases of our digital textbook are non-refundable once the textbook has been accessed and made available to the student.
9 Month Program ($149.95/mo):
We want our students to be completely satisfied with our classes and services. Therefore, we offer a 21-day refund policy for students enrolled in the 9 Month Program.
If you are not satisfied with the classes, you can request a refund within 21 days of the date of purchase. This gives you enough time to take 2 classes and feel it out.
If you want to cancel your subscription, you can do so at any time through your online student portal. If you'd no longer like to enroll, to avoid being billed again, please be sure to cancel before your next billing date. You may also downgrade your subscription to the $75/month Academy at any time by contacting the Support Team.
When you cancel, you will continue to have access to the community for the remainder of the period you have already paid for. You may not remain in the community after this period has ended.
9 Month Renewal Policy:
After 9 months, you will still have the option to stay in the community and access the textbook, support classes, participate in team games, etc. for $50.00 per month.
You will be billed automatically each month until you cancel. To cancel, please log into your online student portal.
Exceptions:
This policy does not apply to students who registered before May of 2023. For these students, the original terms and conditions of their registration will remain in effect.
Chargebacks and Payment Disputes
Students are encouraged to contact KoreanLearnin directly with any concerns about enrollment, billing, transfers, class access, or eligibility before filing a payment dispute.
Filing a chargeback or payment dispute does not cancel a payment plan, cancel a membership, create a refund right, or override this Refund Policy.
KoreanLearnin reserves the right to provide enrollment records, attendance records, payment records, platform access records, communication history, policy screenshots, purchase confirmations, and other relevant documentation when responding to payment disputes.